FAQ

General

Are Chem-Dry products safe for my kids and pets?
All of the ingredients in Chem-Dry’s primary cleaner, The Natural, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, your home and your family. The Natural does not contain any soaps or harsh chemicals. 5 Star Chem-Dry offers upholstery and carpet cleaning in Snohomish County with products that are safe and mild for pets and kids.

Is Chem-Dry a steam cleaner?
No, Chem-Dry is not a steam cleaner. Chem-Dry uses carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use.

Carpet Cleaning

How Much Does Carpet Cleaning Cost?

The cost of our carpet cleaning service reflects the quality of our process and is based on the number of rooms and the total size of the rooms. Our online estimate calculator provides a general idea of probable carpet cleaning prices but the final price cannot be determined prior to us seeing the exact size of the rooms.

What is the best carpet cleaning method?

5 Star Chem-Dry is a professional upholstery and carpet cleaner in Everett. Chem-Dry’s cleaning process is better and healthier than other methods for your carpet and upholstery cleaning. Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods such as steam cleaning require. This allows your carpets to dry faster, typically in 1-2 hours rather than 1-2 days, and helps prevent the growth of mold and mildew under your carpet.  Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through the power of carbonation—lifts dirt to the surface where it is whisked away. The Natural is non-toxic and ideal for homes with kids and pets, and has received the Green Certification.

Do I need to move furniture before you arrive?
Before you get upholstery cleaning in Snohomish County, we recommend you move smaller items and furniture to a different room in your home if possible. Five Star Chem-Dry will move some furniture if there are no breakables on it. We move couches, chairs and furniture not easily broken. We will not move electrical items or larger cabinets, beds and heavier furniture.

Will you clean around my furniture?
We can clean only traffic areas if desired but we do recommend moving smaller items and furniture prior to the service.

What kind of equipment do you use?
Five Star Chem-Dry uses the most advanced truckmount carpet cleaning system in the industry. Truckmount equipment delivers superior extraction and helps carpets dry faster.

Do you offer a guarantee?
Yes. We have a 100% Satisfaction Guarantee. We will warn of any possible negative situation as we walk through with you at the preinspection so your expectations are in line. Please ask questions and state concerns so your Technician can put forth the proper solution. After the job is complete we will walk you through to ensure you are 100% Satisfied. If for some reason something didn’t meet your expectations we will reclean it and or recommend alternative stain removal processes. If you notice a spot resurfaces a few days later and you call us we will rush back out to clean again. If you are unsatisfied with an odor issue you paid to have treated we will retreat as many times as necessary. The issues we have with carpets can sometimes be unpredictable but we will strive to satisfy each and every customer.

Why do I need protectant on my carpets?
Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

Can you apply protectant or Stain Guard?
Yes. Chem-Dry is a professional and veteran upholstery and carpet cleaner in Bothell, that has formulated a superior carpet protectant that will attach to the fiber as we clean your carpets. This is the best way to protect your carpet from stains and soiling and will add life to your carpeting. Ask your cleaning technician for a quote.

How do you remove pet urine odor from carpets?
Pet odors can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.^® (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever.

Will my carpets re-soil quickly after the cleaning is finished?
Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. At Chem-Dry, we use an all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.

How long does carpet cleaning take?
The Five Star Chem-Dry process requires an average of 20 minutes for each room and a total of 20 minutes for setting up our equipment and taking it down.

How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a Chem-Dry professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons

How often should I have my carpets cleaned?
Industry experts suggest that homeowners should opt for routine upholstery and carpet cleaning in Lynnwood their carpets every 3-6 months especially homes with kids, pets or if someone in your home has asthmas or allergies. Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.

Should I vacuum before you arrive?
We will vacuum your carpet with our commercial grade vacuum cleaner at the start of the service. Therefore, it is not necessary for you to vacuum directly before our arrival, however, we do recommend routine vacuuming for the health of your carpet.

What type of chemicals does Chem-Dry use?
Chem-Dry uses an all-natural, Green-Certified cleaning product called The Natural as our primary cleaner. The Natural, doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic.  By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?
Chem-Dry uses up to 80% less water than typical steam cleaning because its carbonated cleaner, The Natural, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be swept away. It was formulated with personalized methods and ingredients by the best carpet cleaning in Snohomish County. This low water, low pressure approach is healthier for your carpets, allows your carpets yo dry in only 1-2 hours and is also more environmentally friendly.

Can you suck water out from saturated carpet?
It’s possible. We are water damage certified by DriEaz. If your carpets were flooded by a clean water source in recent hours we can likely still save them. However, the process will entail more than just sucking the water out. Call us immediately to have a technician evaluate the damage and begin the drying process.

Does your carpet cleaning remove odors?
Five Star Chem-Dry carpet cleaning alone will not remove all odors from your carpets. You may need an additional deodorizer. If you have pet spots, you will want to consider our World Famous Pet Urine Removal Treatment.

Can other carpet cleaning methods actually hurt my carpets?
Yes, it can. Typical steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to rot or grow mold. therefore, it is suggested to get the best carpet cleaning in Bothell, WA.

What is considered a room?
Our room sizes are based on 200 sq ft. If any of your rooms are over 200 sq ft, there may be an additional area charge.

Area and Oriental Rug Cleaning

Is Chem-Dry’s cleaning process safe for my rugs?
Our effective, yet gentle, area rug cleaning and drying process preserves the dye within the fibers of your rug, leaving the colors of your rug vibrant and fresh. Our cleaning products don’t leave behind any dirt-attracting residues and help your area rugs stay cleaner longer – providing a safe and healthy home environment for your family and pets.

Why should I have my area and oriental rugs cleaned?
Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt, allergens and bacteria. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home stay clean and healthy.

Upholstery Cleaning

How long does it take for furniture to dry?

In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the fabric and soil condition. Therefore, it is best suited to get professional furniture cleaning services in Bothell, WA for quickest result.

Do you offer protectant or stain guard for upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

How does Chem-Dry clean upholstery?
We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural, hen cleaning upholstery as well. The carbonated cleaning bubbles release dirt, soil, airborne allergens and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and airborne contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

Why should I have my upholstered furniture professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.